Privacy Policy

Last updated: 21 July 2026

AfricaPrompts is operated by TechEcoFrame LTD (“AfricaPrompts,” “we,” “us” or “our”).

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit africaprompts.com, create an account, place an order, download a product, subscribe to communications or contact us.

For the personal information described in this policy, TechEcoFrame LTD ordinarily acts as the data controller.

1. Information We Collect

Depending on how you use AfricaPrompts, we may collect the following information.

Information You Provide

• Your name;
• Email address;
• Billing address, country or region;
• Account username and account-related information;
• Order and download information;
• Payment and transaction references;
• Newsletter and marketing preferences;
• Messages, enquiries and customer-support communications; and
• Information you voluntarily submit through a website form.

Information Collected Automatically

• IP address;
• Browser, device and operating-system information;
• Pages visited and actions performed;
• Referring websites, links and campaign information;
• Cart, checkout and account activity;
• Login and session information;
• Download permissions and download activity;
• Security and error logs; and
• Cookie and analytics information, where applicable.

2. How We Collect Information

We may collect personal information:

• Directly from you;
• Automatically through the website and cookies;
• From payment processors after a transaction;
• From email, hosting, security or analytics providers; and
• From referral or advertising platforms where legally permitted.

3. How We Use Your Information

We may use personal information to:

• Process, verify and confirm orders;
• Provide access to free or purchased digital products;
• Create and manage customer accounts;
• Send order confirmations, download links and account emails;
• Provide customer service and respond to enquiries;
• Process refunds and resolve payment issues;
• Prevent fraud, spam, abuse and unauthorised access;
• Maintain website security and functionality;
• Understand how customers find and use the website;
• Improve our website, products and customer experience;
• Send newsletters or promotional communications where permitted;
• Maintain financial, tax and business records; and
• Comply with legal obligations and lawful requests.

We do not sell or rent your personal information.

4. Lawful Bases for Processing

Depending on the circumstances, we process personal information on one or more of the following bases:

• Contract: To process an order and provide the requested digital product or service;
• Consent: For optional marketing communications, cookies or other processing where consent is required;
• Legal obligation: To maintain required records or comply with lawful requests;
• Legitimate interests: To operate, secure and improve AfricaPrompts, prevent fraud and provide customer support; and
• Another lawful basis: Where permitted or required under applicable data-protection law.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing lawfully completed before the withdrawal.

5. Payments

Payments may be processed by authorised third-party payment providers, including Flutterwave.

The payment provider may collect and process the information needed to complete, verify, secure or refund a transaction. Its handling of that information is also governed by its own privacy policy.

AfricaPrompts does not intentionally receive or store your complete card PIN or CVV. We may receive limited payment information, including:

• Payment status;
• Amount and currency;
• Transaction date;
• Transaction reference;
• Payment method; and
• Limited payer or billing information.

6. Customer Accounts

If you create an account, we process information needed to manage your profile, display your orders, provide downloads, reset your password and assist with account-related enquiries.

You are responsible for keeping your login details confidential and notifying us if you believe your account has been accessed without authorisation.

7. Digital Downloads

When you purchase or claim a downloadable product, we may record:

• The product and order associated with the download;
• Your download permission;
• The number and time of download attempts;
• The IP address associated with the download; and
• Relevant device, browser or security information.

We use this information to deliver products, investigate technical problems and prevent unauthorised distribution or abuse.

8. Transactional and Marketing Emails

We may send transactional emails relating to:

• Orders and payments;
• Download access;
• Refunds;
• Customer accounts;
• Password resets;
• Security notifications; and
• Customer-support requests.

These communications are necessary to provide the requested service.

We may send newsletters, product announcements or promotional messages where you have consented or where another lawful basis applies. You may unsubscribe using the link in a marketing email or by contacting us.

Unsubscribing from marketing will not prevent essential order, account, download or security communications.

9. Cookies and Similar Technologies

AfricaPrompts may use cookies and similar technologies to:

• Keep the website functioning;
• Remember cart contents and preferences;
• Maintain login and checkout sessions;
• Protect the website against fraud, spam and abuse;
• Measure website traffic and performance;
• Identify referring campaigns or platforms; and
• Improve the website and customer experience.

Strictly necessary cookies may operate without optional consent where permitted because they are required for functions such as carts, checkout, security and account access.

Where consent is required, optional analytics or marketing cookies will be used only after the appropriate choice has been made.

You may manage cookies through the website’s cookie controls or your browser settings. Disabling essential cookies may prevent parts of the website from functioning properly.

10. How We Share Information

We may share only the information reasonably necessary with trusted providers that help us operate AfricaPrompts, including:

• Website hosting and infrastructure providers;
• WordPress and WooCommerce-related service providers;
• Payment processors such as Flutterwave;
• Email and newsletter service providers;
• Analytics and performance providers, where enabled;
• Security, backup and fraud-prevention providers;
• Professional advisers such as accountants or legal advisers; and
• Government, regulatory or law-enforcement authorities where disclosure is lawfully required.

Providers may process information only as necessary to provide their services or comply with their own legal obligations.

If our business or relevant assets are reorganised, merged, sold or transferred, personal information may be included in the transaction subject to appropriate confidentiality and legal safeguards.

11. International Data Transfers

Some providers may process or store personal information outside Nigeria.

Where an international transfer occurs, we will take reasonable steps to use an appropriate transfer mechanism or other lawful safeguard required under applicable data-protection law.

12. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including the provision of downloads, customer support, fraud prevention and compliance with legal, accounting and tax obligations.

Order, payment and accounting records may generally be retained for up to seven years where reasonably necessary. Pending, failed or cancelled order records may be deleted sooner in accordance with our operational retention settings, unless a longer period is required for a dispute, investigation or legal obligation.

Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer reasonably required. Some information may remain temporarily within secure backups before being overwritten or deleted.

13. Data Security

We use reasonable technical and organisational measures designed to protect personal information. These may include encrypted website connections, access restrictions, trusted payment processors, security monitoring, backups and software updates.

No website, database or online transmission method can be guaranteed to be completely secure. You should use a strong password, keep your device secure and avoid sharing your account credentials.

If a personal-data breach occurs, we will investigate and provide any notification required by applicable law.

14. Your Data-Protection Rights

Subject to applicable law and any lawful exceptions, you may have the right to:

• Be informed about how your personal information is used;
• Request access to personal information held about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of eligible information;
• Request restriction of certain processing;
• Object to certain processing, including direct marketing;
• Withdraw consent previously provided;
• Request the portability of eligible information;
• Request information about certain automated decisions; and
• Submit a complaint to the Nigeria Data Protection Commission.

Some information cannot be deleted immediately where we are legally entitled or required to retain it, including certain transaction, tax, accounting, security and fraud-prevention records.

To exercise a right, email support@africaprompts.com. We may request reasonable information to verify your identity and protect your account.

15. Children’s Privacy

AfricaPrompts is not intended to collect personal information from a child who cannot lawfully provide consent without the involvement of a parent or legal guardian.

If you believe that a child has submitted personal information without the required authorisation, contact us so that we can investigate and take appropriate action.

16. Third-Party Websites

Our website and digital products may contain links to independent third-party websites. We do not control and are not responsible for their privacy, security or content practices.

Please review the privacy policy of a third-party service before providing personal information to it.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, providers or legal obligations.

The updated version will be published on this page with a revised “Last updated” date. Where appropriate, material changes may also be communicated through the website or by email.

18. Complaints

If you have a concern about how we handle your personal information, please contact us first so that we can investigate it.

You also have the right to submit a complaint to the Nigeria Data Protection Commission or another competent data-protection authority.

19. Contact Us

Data controller: TechEcoFrame LTD, operating as AfricaPrompts
Website: https://africaprompts.com
Email: support@africaprompts.com