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Refund and Returns Policy

AfricaPrompts > Refund and Returns Policy

Refund and Returns Policy

Last updated: 21 July 2026

This Refund and Returns Policy applies to digital products purchased or downloaded from africaprompts.com. AfricaPrompts is operated by TechEcoFrame LTD.

Please read this policy before completing a purchase. Nothing in this policy limits any right or remedy that cannot legally be excluded under applicable consumer-protection law.

1. Digital Products

AfricaPrompts sells downloadable digital products, including prompt files, PDF documents, templates, guides and related digital materials.

Because these products are supplied electronically and cannot physically be returned, traditional product returns do not apply.

2. Change-of-Mind Purchases

Once a digital product has been delivered, accessed or downloaded, we do not ordinarily provide a refund solely because:

  • You changed your mind;
  • You no longer need the product;
  • You purchased the product by mistake;
  • You did not read the product description before purchasing;
  • You lack the software, device, skill or third-party account needed to use the product;
  • You expected a different result from an artificial-intelligence platform; or
  • A third-party platform changes its features, prices, rules or output after your purchase.

This section does not affect any refund or other remedy to which you are legally entitled.

3. When You May Be Eligible for a Remedy

You may contact us for assistance where:

  • You were charged more than once for the same order;
  • Payment was completed but the purchased file was not made available;
  • The supplied file is corrupted, incomplete or cannot be opened;
  • A technical problem within our reasonable control prevents you from accessing the product; or
  • A refund or other remedy is required under applicable law.

Where appropriate, we may restore download access, resend or replace the file, correct the problem or issue a full or partial refund. The appropriate remedy will depend on the circumstances and your applicable legal rights.

4. AI-Generated Results

Prompts may produce different results depending on the artificial-intelligence platform, model, settings, subscription level, user instructions and later changes made by the relevant platform.

We do not guarantee that every prompt will produce an identical result on every platform or on every attempt. A variation in AI-generated output does not, by itself, mean that the digital product is defective.

5. How to Request Assistance or a Refund

Email support@africaprompts.com as soon as reasonably possible after discovering the issue.

Please include:

  • Your full name;
  • The email address used for the order;
  • Your order number or transaction reference;
  • The name of the product;
  • A clear explanation of the issue; and
  • A screenshot or error message, where relevant.

For faster investigation, we recommend contacting us within seven days of discovering the issue. This recommendation does not remove or shorten any right available to you under applicable law.

Never send your complete card number, PIN, password or CVV by email.

6. Refund Processing

If a refund is approved, it will ordinarily be returned through the original payment method. We will submit the refund promptly, but the time required for it to appear in your account may depend on the payment provider, bank, card issuer or other financial institution.

AfricaPrompts is not responsible for processing delays caused solely by a payment provider or financial institution after the refund has been correctly submitted.

7. Bundles and Discounted Products

Where an issue affects only one separable item within a bundle, any remedy may be limited to the affected item where legally appropriate. Products purchased during a promotion remain protected against non-delivery, material defects and material misdescription.

8. Free Products

Free products have no purchase price to refund. If a free file is missing, corrupted or inaccessible, contact us and we will make reasonable efforts to restore access or provide a working copy.

9. Unauthorised Sharing

Refunds will not ordinarily be provided where download access has been suspended because the customer unlawfully redistributed, resold or publicly shared the product, except where a remedy is otherwise required by law.

10. Contact Us

Business: TechEcoFrame LTD, operating as AfricaPrompts
Website: https://africaprompts.com
Email: support@africaprompts.com